Sales & Service Growth · Automotive

Every customer gets an answer from
someone at your store
in seconds.

We put your own people on video — your salespeople, your service advisors — and it goes out the moment a customer raises a hand. New inquiries, service appointments, maintenance reminders. Nights, weekends, holidays. Nobody waits until Monday.

PresenceEvery inquiry answered right away, by a face the customer already knows — across sales, service and maintenance reminders.
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Patent-Pending
PERSONÆ
See It Work

The same face, every step of the way.

From the first inquiry, through the showroom, into the service drive and every reminder after — your customer hears from the same person at your store. Your team keeps selling and serving exactly the way they do now.

Sales Floor
New Inquiry
Fires within seconds
Follow-Up
24–48 hours later
Pre-Visit Primer
before the visit
Missed-Visit Recovery
Same day · no-show
Continued Follow-Up
Ongoing
Service Drive
Maintenance Reminder
Scheduled interval
Recall Notice
As needed
Declined-Service Follow-Up
After the visit
Missed-Appointment Recovery
Same day · no-show
Post-Service Check-In
After service

These are examples. The wording, the voice, and the backgrounds are tailored to your brand — your words, your look, your world. If you can picture it, just ask.

What You Actually Own

Your On-Camera Team

Your people are the advantage — customers buy from them, not from a logo. So we start with them: you upload photos of your team members and a short voice recording from each person you choose, with their written permission. From that we build your Digital Video Library — a growing set of videos of your own team, speaking to customers at every point in the journey. The first inquiry. The follow-up. The maintenance reminder. The appointment they missed.

This is not a folder of old clips sitting on a shelf. It is a working asset you own — when you need a new message next quarter, it comes off the same recordings, and nobody stands in front of a camera again.

Built to Grow

Record once. Use it everywhere.

Your PeopleThe salespeople, service advisors and BDC staff you pick — each one signs off before we record them.
What We CapturePhotos, video, their voice, and the words your store actually uses.
Your Finished VideosEvery video we build, yours to reuse at any point in the customer journey.
Room To GrowNeed a new video next month? It comes off the same recordings — no reshoot.
Built to fit how you already work.

PERSONÆ works next to what you already do — or inside it. Hook it up to your CRM and your scheduling, and it reaches the customers you already have. You decide who hears from your people, and how often. We add to the conversations you're already having. We don't pile more on top of them.

PERSONÆ Sales & Service Growth is changing how dealerships stay present.
We're so confident, we back it with a guarantee.

If you don't see a measurable lift in your appointment show rate within 60 days of going live — your setup fee is refunded in full. You risk nothing. We only win when you win.
✦   60-Day Show Rate Guarantee · Setup Fee Refunded If We Miss
Why It Matters

The world already moved to video.

This shift is working in your favor — PERSONÆ puts your face and your voice right where your customers' attention already is, working for you around the clock.

#1
YouTube is now the most-watched platform on American TVs
Nielsen's latest data puts YouTube ahead of Netflix, Disney and Amazon in total television viewing. Video isn't one more channel anymore — it's where your customers' attention already lives. — Nielsen, The Gauge
89%
of people say a video convinced them to buy
Nearly nine in ten buyers say watching a video has convinced them to purchase a product or service. When you show up on video, you're speaking the language they already trust. — Wyzowl, State of Video Marketing
95%
of a message is retained through video — versus 10% in text
People remember almost everything they see and hear on video, and almost nothing they skim in text. A short, personal video says more in seconds than a page of copy ever will. — Insivia
100×
more likely to connect when you respond within 5 minutes
Across more than 100,000 leads, responding within five minutes made businesses 100× more likely to connect. Instant, personal, and on video is the combination almost no one delivers — and the one customers remember. — Harvard Business Review / MIT

Sources: Nielsen, The Gauge · Wyzowl, State of Video Marketing · Insivia · Harvard Business Review / MIT, The Short Life of Online Sales Leads.

Ready When You Are

Put your face on every customer —
before another store answers first.

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